The Care Quality Commission
  • Dentist
  • Dentist

Archived: Hemel Smile Studios - Grovehill

8 Runcorn Crescent, Grovehill, Hemel Hempstead, Hertfordshire, HP2 6DG (01442) 253939

Provided and run by:
Hemel Smile Studios Limited

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See new profile

All Inspections

17 May 2013

During a routine inspection

We undertook this inspection to follow up on concerns previously identified. We previously identified a number of concerns with regards to privacy and dignity, how people were informed about the treatment they received as well as any associated costs, arrangements for emergency medicines, infection control and staff training.

We found that improvements had been made since our previous visit, some areas were still in progress. The provider confirmed that these were ongoing and would be actioned.

We did not talk to patients as part of this inspection, however, comments in a recent survey confirmed patients were satisfied with the treatment they received. One person reported,"Relaxing, good atmosphere".

7 February 2013

During a routine inspection

People told us that they were happy with the service provided and that their dignity was maintained and their privacy protected. They said that they were encouraged to ask questions and they felt that staff had the time to answer them. People reported that staff were good at discussing all their treatment options with them. One person told us, 'I've always found staff very helpful and during more recent visits they have explained the treatment options available, they've got a lot better at this' another person told us 'The staff are very good, they always explain the costs involved and it always looks very clean'.

Although people were satisfied with the care they received and we found staff to be helpful, we identified some concerns.

There were minimal staff training records available and some training was out of date or had not been arranged.

We also identified areas for improvement with regards to infection control processes and practice; decontamination processes were not being followed in accordance with government guidelines. The service did not undertake audits, including audits recommended by the department of health.