Updated 16 March 2020
Regent Street Clinic - Nottingham is located at 2 Regent Street, Nottingham, NG1 5BQ. The service is located over four floors with on street car parking. A call centre is based in the basement. There is a reception and waiting room on the ground floor and treatment rooms are located on the first and second floors. The building is nearly 200 years old and has been a private medical establishment for over 140 years.
The provider, FBA Medical Limited, is registered with the CQC to carry out the regulated activities of treatment of disease, disorder or injury and diagnostic and screening procedures from the location.
Regent Street Clinic – Nottingham is one of several clinics operated by the provider across England; Nottingham is the flagship clinic where the lead GP has provided services since 1998 as an independent provider of GP services. The service offers a range of specialist services and treatments such as facial aesthetics, travel vaccinations, sexual health screening, pathology services, occupational health and offshore medical services to people on a pre-bookable appointment basis. Online appointment booking is available. The service does not offer NHS treatment. It is an accredited yellow fever centre which is registered with NaTHNaC (National Travel Health Network and Centre).
The service is open:
• Monday 8am to 6pm
• Tuesday 8am to 6pm
• Wednesday 8am to 7pm
• Thursday 8am to 6pm
• Friday 8am to 7pm
• Saturday 9am to 12pm
The senior doctor and group practice manager (who is also the registered manager) oversee the services provided across the eight clinics they operate. The team based at the Nottingham clinic consists of one male doctor, a clinic manager, two receptionists, four call centre administrators and two travel consultants. There is a CQC manager who works across all the clinics.
Before visiting we reviewed a range of information we hold about the service and information which was provided by the service pre-inspection.
During the inspection:
- we spoke with staff
- reviewed CQC comment cards where patients shared their views
- reviewed key documents which support the governance and delivery of the service
- made observations about the areas the service was delivered from
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.