- Dentist
Holly House Dental Practice
Report from 30 April 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 2 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Stockport and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team includes 6 dentists, 1 dental therapist, 6 qualified dental nurses including the practice manager and 2 receptionists. The practice has 4 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 receptionist and the practice manager.
People's experience of this service
Two weeks before our assessment, we asked the practice to encourage patients to share their views of the service with us. Seven comments were received and all views expressed by patients were positive. Comments included: “Excellent service, great aftercare, always welcoming”, “Visit couldn’t have gone any better, the dentist put me at ease” and “Lovely people, very warm and friendly”. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.