20 February 2013
During a routine inspection
The three patients commented on how friendly and caring the practice staff were. One patient said the practice staff are "always very nice and friendly"
All three patients commented on the cleanliness of the practice. We found the practice very clean and tidy and free from clutter. One patient said the cleanliness is always very good and said "she had no issues with cleanliness". All three people we spoke to would recommend the practice to their family or friends.
We found that all three patients were given appropriate information and choices about their treatment options and the associated costs. The prevention of dental problems was always emphasised by the dentists' and other staff. One patient commented that "prevention is always stressed". This was confirmed when reviewing clinical records. All three patients commented how easy it was to make an appointment. They said they only had to wait a short while for an appointment even when they had problems.