The Care Quality Commission
  • Doctor
  • GP practice

Berrylands Surgery, Surbiton Health Centre

Overall: Good read more about inspection ratings

Ewell Road, Surbiton, Surrey, KT6 6EZ (020) 8399 6362

Provided and run by:
Canbury Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Berrylands Surgery, Surbiton Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Berrylands Surgery, Surbiton Health Centre, you can give feedback on this service.

28 November 2019

During an annual regulatory review

We reviewed the information available to us about Berrylands Surgery, Surbiton Health Centre on 28 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

14 January 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Berrylands Medical Practice on 14 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed, however, there was no documented consideration of the risk to patients in cases where the decision was made to deviate from the recruitment procedure.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.

  • Patients said they found it easy to make an appointment with a GP, however, the practice’s performance with regards to patients accessing a named GP of their choice was lower than the CCG and national average.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

However, there were areas of practice where the provider should make improvements:

  • The provider should ensure that when a new member of staff is employed, complete records are kept of the recruitment process (including application form, interview notes, references and the results of any pre-employment checks). They should also ensure that in all cases suitable pre-employment checks are completed prior to a new member of staff beginning work.

  • Ensure that a Patient Participation Group (PPG) is established.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice