Ortho Limited t/a Cheyne Walk Orthodontics

Updated 16 May 2024

We carried out this on-site announced assessment on 25 June 2024. We found the practice had not met all regulations. The practice did not have systems to manage risks, recruitment procedures did not reflect current legislation, and infection control procedures did not follow published guidance. There was ineffective leadership and no culture of continuous improvement. Safeguarding processes were not in place and staff did not know their responsibilities for safeguarding. The practice did not have effective systems to review and investigate incidents and accidents. Complaints were not dealt with positively and efficiently. Patients’ care and treatment was provided in line with current guidance. At the time of our assessment, patients could access care, support and treatment when required. The practice is in Northampton and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 2 dentists, 1 visiting orthodontist, 2 qualified dental nurses, 2 trainee dental nurses, 1 administration assistant and 1 practice manager. The practice had 4 treatment rooms. During the assessment we spoke with 2 dentists, 2 qualified dental nurses, 1 trainee dental nurse and the practice manager. The provider was not complying with regulations. Full details of the regulations the provider was not meeting are within the quality statement section of the report. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.

Updated 16 May 2024

Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. We received 6 positive responses to our give feedback from care. Patients’ comments included, “Staff are helpful and nice” and, “they made me feel comfortable when getting my braces on as I was scared”. The practice had a patient comment box. We were provided with 15 comment cards with comments such as, “lovely staff dentist is good,” it also included suggestions of improvements from patients including heating and parking. We did not see evidence that these comments had been reviewed or, and where suggestions had been made, appropriate action considered. While the “give feedback from care” responses expressed that patients were generally happy with their care, our assessment found elements of care did not meet the expected standards.