21 February 2013
During a routine inspection
Due to the nature of the service we were not able to talk with people using the service. We spoke with members of staff working within the control room and the paramedics waiting to assist. We also spoke with the director of operations at the local hospital who arranged the service for people in hospital.
We saw the vehicles were equipped to carry out their transport functions. There were arrangements in place to check that the vehicles were clean and hygienic. They also ensured the vehicles were insured, checked, serviced and roadworthy.
We saw the service was organised and systems were in place to manage the service effectively. This meant the staff had the information they required to work to the required standards.
The staff spoken with were able to demonstrate they knew how to support people in the most appropriate way. This meant the staff had the skills and knowledge to deliver the necessary care, treatment and support.