11 July 2013
During a routine inspection
Patients we spoke to were involved in their care and treatment options. Patients were happy with the care provided and thought the practice was clean and hygienic. One patient said, 'I moved away from the area, but I still travel to this dentist. They have been excellent.' Another patient said, 'The staff are kind and friendly. I could not wish for a better dentist."
We observed members of staff interacting with patients in a courteous, polite and efficient manner. We also observed two separate dentists providing oral hygiene guidance during a routine check-up and providing choices about any treatments required.
We saw that the practice had implemented an infection control policy and that staff were encouraged to develop their skills and undertake appropriate training to help deliver safe and effective care to patients. One member of staff said, 'I enjoy working here. It has been a great place to work."
We looked at information from surveys and other audits undertaken by the provider to assess the quality of the service.