14 January 2014
During a routine inspection
Patients we spoke with told us they were given treatment options and were made aware of treatment costs. We viewed six patient records and found these contained appropriate information regarding previous examinations and treatments.
The practice was clean, hygienic and had effective systems which reduced the risk of healthcare associated infection. Relevant hygiene and infection control guidance was followed.
Staff told us they felt supported by management. We saw staff were appraised annually and attended regular team meetings. Staff undertook appropriate training and were supported to deliver effective care and treatment safely.
Patients we spoke with were happy with the care provided and had no complaints. The practice's complaints procedure was clearly displayed in the waiting room. We also noted a comments box was available for patients.