23 January 2013
During a routine inspection
We found patients were respected and involved. A patient who used the service told us, 'It was really good, I have been dead impressed.'
We found patients received care and support that met their needs. A patient described their care as, 'Excellent.' Another patient said 'I don't feel rushed. That's important, you get time to relax yourself. I can talk about any worries.'
We found people were safeguarded from abuse. One patient said, 'They took every care to make me feel safe.'
We found the premises were kept clean and there were infection control procedures in place. Two patients described the practice as 'Spotless.'
We found the staff team were supported through training. A patient told us 'I feel they keep up to date with knowledge.'
We found the provider assessed and monitored the quality of the service.