19 July 2013
During a routine inspection
All of the patients we spoke with were very happy with the dental treatment they received. One patient told us 'He [the dentist] takes a picture and shows me. He's very good at explaining. It's nice to feel you're part of the treatment'. Another patient said 'I feel very cared for'. We looked at patient records which confirmed the treatment patients said they had received.
Patients we spoke with told us the practice was always clean and tidy. The practice operated processes, and followed procedures, that minimised the risk and spread of infection that followed current guidelines.
Staff told us they were supported to carry out their roles. We saw that staff received training specific to their job and that they received an annual review of their performance.
The practice had systems in place to seek and act on patient feedback. We saw that when patients had commented about clarity of treatment cost the practice had responded with putting pricing leaflets in the waiting area and details on the website. The receptionist told us that all new patients were given a treatment fee leaflet. The practice carried out audits to monitor clinical quality and responded to results to improve the service.