The Care Quality Commission
  • Dentist
  • Dentist

Orchard Dental Care

12 Orchard Parade, Mutton Lane, Potters Bar, Hertfordshire, EN6 3AZ (01707) 655000

Provided and run by:
Mr Muhammad Haroon Syed

All Inspections

03 September 2021

During an inspection looking at part of the service

We carried out this announced focussed inspection on 3 September 2021 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

As part of this inspection we asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

Orchard Dental Care is in Potters Bar, Hertfordshire and is situated in a parade of shops in a residential area. The practice provides private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking including dedicated parking for people with disabilities, is available near the practice.

The dental team includes two dentists, two dental nurses, and one receptionist. The practice has two treatment rooms.

The practice is owned by a partnership and as a condition of registration must have a person registered with the CQC as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Orchard Dental Care is the principal dentist.

During the inspection we spoke with two dentists, two dental nurses and the receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Thursday from 9am to 6pm.

Fridays from 9am to 4pm.

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.

2 November 2012

During a routine inspection

We noted that the practice had received positive feedback from people who used the service. One person told us that the service was 'brilliant'. They said that the dentists were 'kind' and 'understanding'.

People using the service had been given detailed information about the treatment options available to them and the costs involved.

We observed that people's privacy and dignity was respected during their discussions with the reception staff and when they went into the surgery for treatment. Staff were able to tell us how they made special arrangements to assist individuals with specific sensory needs or responded to people's preferences, regarding how their treatment was carried out.

We identified that there were effective systems in place to reduce the risk and spread of infection.

We noted that dentists and practice staff had current registrations with the General Dental Council and had attended courses to keep themselves up to date with current guidance that ensured safe practice.

We observed that the practice was designed to be accessible to people with mobility problems and wheelchair users. A disabled toilet had been provided.