Archived: Broomhill Lodge

Updated 29 November 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 31 October 2017 and was announced. It was carried out by one inspector. The registered manager was given one-hour notice because the service is a care home for younger adults who are often out during the day. We needed to be sure that members of the management team were available to assist us with the inspection.

Before our inspection we reviewed all the information we had about the service, including notifications sent to us informing us of events that occurred at the service. We also looked at the last inspection and spoke with the local authority commissioners.

During our inspection we spoke with two people who used the service, two members of care staff and the registered manager. We reviewed three people’s personal care records, three staff records, ten medicine records, staff duty rotas and other records relating to the management of the service such as meeting minutes, health and safety records, and training records.

After the inspection we contacted three relatives to obtain their views of the service.

Updated 29 November 2017

This inspection took place on 31 October 2017 and was announced. At our last inspection in August 2015, we found the provider was meeting the regulations we inspected and the service was rated “Good”. At this inspection, we found that the service continued to be rated “Good”.

Broomhill Lodge provides personal care and accommodation for up to eight adults with a learning disability. At the time of our visit, seven people were using the service.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected against the risks of abuse as staff were clear of their responsibilities to protect people from harm. Staffing levels were sufficient to meet people’s needs and recruitment processes were safe.

People received food and drink according to their needs and were also supported with medicines administration by staff who had been trained to do so. They had access to health and social care professionals when required.

People received care and support which were responsive to their needs. Individual risks to people had been assessed and recorded in their care plans to keep them safe. People were supported to take part in a wide variety of social activities and to keep in touch with their relatives.

Staff were knowledgeable about people they supported. People had good relationships with staff and were encouraged to make informed decisions about their care and support. We observed positive interactions between people and staff.

Staff received training, supervision and support to give them the necessary skills and knowledge to help them meet the needs of people who used the service.

People and their relatives felt the service was well run and they could discuss the any issues with the registered manager. There were effective systems in place to seek the views of people, relatives, staff and other professional about the running of the service. People and relatives had no complaints about the service but knew who to speak to if they were unhappy.