The provider carried out appropriate checks before staff began work, including enhanced Disclosure and Barring Service checks.
The provider had an effective system in place to ensure the quality of the service was monitored.
We reviewed three Medication Administration Records (MARs) and found that records were completed accurately to say whether a person had taken their medication or if they had refused their medication.
Records examined showed that people were involved in the planning of their own care and support and that they received care according to their own personal needs.
People were protected from the risk of abuse because the provider had taken reasonable steps to identify abuse and prevent it from happening.
People were not protected from the risks associated with medicines because the provider did not have appropriate arrangements in place in relation to the recording of medicine.
Staff members we spoke with told us that they were supported to undergo training and obtain further qualifications which helped them to provide appropriate care and support to people.
There was an effective system in place to assess and monitor the quality of service that people received.
People told us that they were happy with the care they received from Insignia Healthcare Solutions (Kings Lynn). We were told that staff were considerate and treated people with respect. People said they felt comfortable with the staff, who understood their needs and provided the right support.