Archived: Strode Park Foundation - Redwalls

Updated 30 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 2 inspectors.

Service and service type

Strode Park Foundation - Redwalls is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Strode Park Foundation - Redwalls is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people who lived at the service and 1 relative about their experience of the care provided. We spoke with 7 staff including the registered manager, team leader, care staff and human resources staff. We spent time observing interactions between staff and people in communal areas. We reviewed a range of records including 6 people’s care records including medicines records. We looked at 1 staff recruitment record and a variety of records relating to the management of the service including meeting minutes and audits.

Updated 30 June 2023

About the service

Strode Park Foundation - Redwalls is a residential care home providing personal care to up to 6 people. The service provides support to younger people with a learning disability, who maybe autistic with a physical disability and a sensory impairment. At the time of our inspection there were 6 people using the service. People were cared for in one adapted building.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support:

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. A person told us their support was “personalised to my choices”. People had a choice about their living environment and were able to personalise their rooms. Staff supported people to make decisions following best practice in decision making.

Right Care:

A person described their care as, “fantastic”. Staff understood and responded to people’s individual needs. People’s care and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. However, guidance had not been provided to staff about some complex areas of people’s care and there was a risk people would not consistently receive the care they needed to remain well. Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right Culture:

People were supported by staff who understood best practice in relation to the wide range of strengths and needs people with a learning disability and/or autistic people may have. However, staff had not received training in some complex tasks to ensure these were done in a safe and effective way. Checks the provider had carried out on the service had not identified the shortfalls we found at this inspection and this left people at risk of harm.

Staff placed people’s wishes, needs and rights at the heart of everything they did. The service enabled people and those important to them to worked with staff to develop the service. Staff valued and acted upon people’s views.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 2 November 2018).

Why we inspected

We received concerns in relation to a safeguarding incident. As a result, we undertook a focused inspection to review the key questions of safe, effective and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The overall rating for the service has changed from good to requires improvement based on the findings of this inspection. You can see what action we have asked the provider to take at the end of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Strode Park Foundation - Redwalls on our website at www.cqc.org.uk.

Enforcement

We have identified breaches in relation to staff training and competence in some areas of complex care, the effectiveness of some checks and audits, guidance for staff around the actions required to support people to remain safe and well and notifying us of important events that happen at the service at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.