17 May 2016
During a routine inspection
Future Home Care – Birmingham provides a supported living service to people living in their own homes. At the time of our inspection 66 people were being supported by the staff.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were protected from harm and abuse because systems were in place to identify risks and management plans were put in place to minimise the risks. Staff had the skills and knowledge to raise any concerns they had so that people were protected from abuse.
There were sufficient numbers of appropriately recruited staff so that a regular team of staff were able to provide consistent support to people who were aware of who was going to support them.
Staff were provided with training, supervision and support to enable them to provide care and support that met people’s individual needs.
People were supported to maintain their health by being seen by the appropriate healthcare professionals and by being supported to take their medicines as prescribed.
People were supported to eat a healthy diet. People were able to purchase their own food and cook meals with the support of staff. People’s cultural needs were met.
People were supported to maintain and develop relationships with friends and relatives that were important to them.
People were supported to do the things they liked to do and achieve their goals and aspirations.
People were able to raise concerns and were assured that they were listened to.
The registered manager ensured there was liaison with healthcare professionals and the service was regularly monitored to ensure that people’s needs were met and improvements made where needed.