Background to this inspection
Updated
30 January 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 20 November 2020 and was announced.
Updated
30 January 2021
People’s experience of using this service:
People and their relatives were positive about the quality of care at the home. Typical comments included, “The staff are fabulous – it feels like they are because they really care.” People told us how much they enjoyed the efforts that staff made to organise fun social events and make the place feel homely.
People told us they felt safe in the home and received their medication at the right times. There were enough staff on duty to keep people safe and to allow staff to spend time with people without having to rush.
Staff received the training they required to meet people’s needs and told us that the training had helped them to improve their practice. People told us how much they enjoyed the food on offer and we saw they had access to food and drinks throughout the day. Staff were consistently monitoring people’s health and acted quickly to refer people to healthcare professionals when it was needed.
Staff treated people with kindness and respect and were patient in helping people when they became anxious or confused. People’s independence was promoted because staff allowed people to mobilise independently and carry out tasks that people could do for themselves.
People and relatives knew how to complain and felt confident that action would be taken if they had any concerns. There were plenty of activities and events to keep people busy and people’s individual needs had been assessed and were being met.
People and staff were happy with the way the service was being led and managed. The registered manager was well-known and people felt they were approachable. There was a culture of quality improvement in the home, with action being taken when issues were identified.
More information is in the detailed findings below.
Rating at last inspection:
Good (report published 07 September 2016)
About the service:
Hasbury Care Home is a care home that provides personal care for older people, some of whom are living with dementia. At the time of the inspection, 19 people lived at the service. The home was established over two floors, with a range of communal areas included dining spaces, a large garden and smaller lounge spaces.
The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Why we inspected:
This was a planned inspection based on the rating at the last inspection.
Enforcement:
No enforcement action was required.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.