20 February 2018
During a routine inspection
This service is rated as Good overall. This service has not previously been inspected.
The key questions are rated as:
Are services safe? Rated Good
Are services effective? Rated Good
Are services caring? Rated Good
Are services responsive? Rated Good
Are services well-led? Rated Good
We carried out an announced comprehensive inspection of Taurus Healthcare Limited on 20 February 2018 as part of our inspection programme.
At this inspection we found:
- The provider had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the provider learned from them and improved their processes.
- The effectiveness and appropriateness of the care provided was routinely reviewed to ensure that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated people with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- Feedback from patients about their care was consistently positive.
- There was a system for recording, actioning and tracking patient safety alerts. Alerts had been reviewed and action taken where appropriate.
- All appropriate recruitment checks had been carried out on staff prior to being employed by the service.
- The leadership, governance and culture were used to drive and improve the delivery of its service. All staff were involved in the development of the service and were proud of their achievements.
- There was a service development plan that documented both their long and short-term priorities.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice