The Glades at Moorville

Updated 23 January 2024

The Glades at Moorville is a residential care home providing personal care for up to 5 people. People supported may be autistic or living with a learning disability. The assessment was completed between 30 January and 19 February 2024. A site visit to gather people’s experiences and observe care practices was carried out on 13 December 2023. At the time of our assessment there were 5 people using the service. We met 2 people who lived at The Glades and spoke with them about their care and support. We also contacted 5 people’s relatives to ask their views following our visit. During our visit we also spoke with a director,2 registered managers, a deputy manager and 2 care staff. We looked at 16 quality statements Safeguarding; Involving people to manage risks; Safe and effective staffing; Assessing needs; Consent to care and treatment; Kindness, compassion and dignity; Independence choice and control; Care provision integration and continuity; Equity in experiences and outcomes; Shared direction and culture; Capable, compassionate, and inclusive leaders; Freedom to speak up; Workforce equality, diversity and inclusion; Governance and assurance; Partnerships and communities and Learning improvement and innovation. The last rating for this service was Requires Improvement in Well Led and Good overall, published 25 August 2017. We found the service had improved and is now rated Good in all areas.

Updated 23 January 2024

An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.’ The model of care and setting maximised people’s choice, control, and independence. People told us they felt safe and appropriately supported. One person said, "I feel safe here because staff bend over backwards to make me feel safe." Care was person-centred and reflective of people's preferences and promoted their independence, interests and dignity, privacy, and human rights. One family member told us, “Our relative is in a fantastic place now. The change in them is remarkable. They radiate happiness and have learned new skills too.” The ethos, values, attitudes and behaviors' of leaders and care staff ensured people lead confident, inclusive, and empowered lives.