The Glades at Moorville

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People had comprehensive care plans which detailed their strengths and promoted their dignity and independence. Their communication needs were assessed and recorded in detail and staff interacted appropriately with people according to their needs. People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff knew about people’s health and social needs and preferences and gave them as much choice and control as possible.

People's needs were assessed before they started using the service to ensure staff understood their needs and preferences. Relatives told us they were impressed by how much staff wanted to know. One relative said, “I’ve seen [name] care plan and I can look at it anytime.” Staff understood the importance of promoting equality and diversity. Care plans contained information about people's religious beliefs and their personal relationships with their circle of support. People were supported to attend religious services outside the home.

People were provided with meaningful activities, linked to their hobbies and interests. A family member said, “Staff know [name] well and understand them.”

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Staff demonstrated a good understanding of the principles of the Mental Capacity Act (MCA) and people were supported wherever possible to make their own decisions. The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The MCA requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible. People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the Mental Capacity Act (MCA). In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS).

There was evidence of regular and detailed mental capacity assessments, to establish people's insight and understanding of their care needs. This enabled people to make informed decisions about their care, or health and social care professionals make best interest decisions about people's future care. DoLS applications had been submitted appropriately. Clear records showed when and why the application had been submitted, date authorised, any conditions and duration of the authorisation.

During the inspection we observed people making choices about their daily activities. One person said, “I love that I have my independence living here and can come and go as I please.”