Archived: The No 8 Partnership

We spoke with two people who use the service. One person described the service as "fantastic" and said everything was "brilliant". We read customer feedback which was very positive.

Peoples needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. People had individual plans and we saw they were involved in treatment planning. All staff had received medical emergency training and there was equipment available to deal with medical emergencies.

There was a system in place for the cleaning and sterilisation of reusable instruments which was in line with published guidance. Appropriate protective equipment was available and used by staff.

All clinical staff were registered with the General Dentist Council (GDC) an there were development opportunities for staff to ensure they maintained their continuing professional development. Staff meetings were held on a weekly and monthly basis.

There were various processes in place to monitor the quality of the service. This included conducting patient satisfaction questionnaires, audits and maintaining a complaints log. We reviewed quality monitoring records and saw they were carried out appropriately.