Ecton Brook

Updated 1 November 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced comprehensive inspection took place on 26 September 2018 and was carried out by one inspector. We gave the service notice of the inspection as the service provides a domiciliary care service and we needed to be sure that someone would be available at the office.

This was the fourth comprehensive inspection. The last inspection was on 14 June 2017 where the service was rated Requires Improvement.

We checked the information we held about the service including statutory notifications. A notification is information about important events which the provider is required to send us by law.

Before the inspection, we asked the provider to complete a Provider Information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the completed PIR and took this into account when we made our judgements.

During this inspection we spoke with two people using the service. We spoke with the registered manager, and three care staff. We also contacted the local authority that commissioned people’s care who told us they had no concerns.

We looked at the care records for two people who used the service including their daily records and medicines charts. We also examined other records relating to the management and running of the service. These included two staff recruitment files, training records, supervisions and appraisals. We looked at the staff rotas, complaints, incidents and accident reports and quality monitoring information.

Updated 1 November 2018

This inspection took place on 26 September 2018 and was announced.

This was the fourth comprehensive inspection carried out at Ecton Brook since they registered with CQC on 2 November 2015.

Ecton Brook is a domiciliary care agency. It provides personal care to people living in supported living accommodation. On the day of our visit, they were providing care for two people.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People received care from a regular group of staff who knew them well. People received care from staff that had received training and support to carry out their roles.

Staff understood their roles and responsibilities to safeguard people from the risk of harm. People were supported to access relevant health and social care professionals. There were systems in place to manage medicines in a safe way.

Staff demonstrated their understanding of the Mental Capacity Act, 2005 (MCA). Staff gained people's consent before providing personal care. People were involved in the planning of their care which was person centred and updated regularly.

People were encouraged to make decisions about how their care was provided and their privacy and dignity were protected and promoted. People had access to their information through easy read formats and audio. Staff had a good understanding of people's needs and preferences.

People using the service and their relatives knew how to raise a concern or make a complaint. There was a complaints system in place where complaints would be responded to appropriately.

The registered manager had systems and processes in place to assess and monitor the quality of the service. Staff had access to updated policies and guidance.