We carried out a review of the data available to us about Eagles Recruitment and Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Eagles Recruitment and Healthcare, you can give feedback on this service.
Eagles Recruitment and Healthcare is a domiciliary care agency providing care and support to people living in their own homes. The service provides support to older adults some of whom may be living with dementia.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Everyone who provided feedback as part of this performance review and assessment spoke positively about the service and no one raised any concerns. People told us the service met, and often exceeded, their expectations and needs. They told us they received person-centred care from dedicated staff who consistently demonstrated respect, compassion and kindness. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice and people told us this.
The culture of the service was one of openness, engagement and empowerment. The people who used the service told us staff enabled them to remain independent and be in control of the care and support they received. Staff told us the support, training and attention they received improved their confidence and allowed them to provide good quality care. The provider invested in their staff and the support and training they received benefitted those who used the service.
People had been involved in formulating their care plans and subsequent reviews and they supported a person-centred approach. People told us they had no concerns but would feel comfortable in discussing any they may have with the management team who they described as approachable and dedicated with the ability to listen and respond.
People told us the quality of the service was good and the records we viewed supported this. We saw they were robust and thorough in regard to all aspects of the service except medication administration where improvements could be made to ensure complete adherence to best practice. However, people received their medicines as prescribed and we had no concerns in relation to safety.
People told us they would recommend the service for the quality and consistency of care they received, the punctuality of the service, the abilities of the staff and the management team who consistently ran an effective, responsive, compassionate and quality service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 November 2015 and this is the first performance review and assessment. The service has not consistently delivered the regulated activity since its registration and has been dormant. CQC does not inspect dormant services.
Why we inspected
This performance review and assessment was prompted by a review of the information we held about the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.