Blackfen Dental Care

We found that there were suitable procedures for planning and delivery of care and there was information available regarding the cost of both NHS and private dental treatment within the waiting areas. There was appropriate guidance for staff on cleanliness and infection control and these procedures were followed. There were effective systems in place to ensure that the quality of care was maintained and records were stored securely. Complaints were logged and responded to promptly, although no complaints had been received within the last year. Staff received appropriate training to ensure they would recognise and report any suspected harm or abuse.