- Care home
Rocklee Residential Home Limited
Report from 3 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 26 November to 10 December 2024. Rocklee is a residential care home providing care and support to people with mental health conditions. This assessment was carried out in response to concerns raised by visiting professionals relating to the care people receive and care documentation. The overall rating for the service has changed from good to requires improvement based on the findings of this assessment. We found 2 breaches of the legal regulations in relation to safe care and treatment, and governance. The provider did not always robustly assess the risks to people's health and safety. People’s care plans and risk assessments did not always reflect people’s current needs. Risks to people's health and safety were not always clearly assessed and actions for staff to follow to mitigate risks were not clearly recorded. Emergency protocols for evacuating people in the event of fire were not available on request and emergency procedures for turning off energy sources were not completed. Health and safety checks, such as water temperatures exceeded health and safety guidance. Previous staffing rotas were not retained to review the skill, gender and levels of staff on duty. Governance systems and audits were not effective when identifying or addressing the discrepancies found during this assessment. Policies and procedures were not kept updated with changing legislation. The values of the organisation were shared with the staff team. However, the language used within some care plans was not reflective of these values. Some of the language used was not empowering to people using the service and did not reflect choice and independence. However, people were supported to have choice and control, and people were empowered to give feedback on their care. Staff were knowledgeable about people and could tell us about people’s health conditions and support required. The provider was responsive to all areas of concern identified during this assessment.
People's experience of this service
People told us they felt safe living in the home with the staff who supported them. People told us staff encouraged them to make their own decisions and take risks. People said there were enough staff on duty, and they told us staff stored and administered their medicines safely. People told us they could access health professionals when required, and staff supported them to attend health appointments. People told us their health and wellbeing had improved whilst living in the home. People told us they could access the community free from restriction and they were supported to follow their interests and hobbies. Whilst people we spoke to expressed that they were generally happy with their care, our assessment found elements of care did not meet the expected standards.