The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Bluebird Care (Reigate)

Suite 2 & 3, Park House, 77 - 81 Bell Street, Reigate, Surrey, RH2 7AN (01737) 247111

Provided and run by:
Bayford New Horizons Limited

Important: The provider of this service changed. See new profile

All Inspections

29 August 2013

During a routine inspection

People expressed their views and were involved in making decisions about their care and treatment.

People told us that they were very happy with the care they received from the service. This meant that people were encouraged to understand the care, treatment and support choices available. We saw that people were provided with an information pack that gave them details about the service, contact details of other organisations.

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We saw evidence that the people who used the service could be confident that staff would be able to recognise and respond to safeguarding matters in the correct way.

We saw that the service had an adult protection policy and procedure in place.

People who used the service told us that "the staff were very good" and the staff always knew what they were doing. One person told us, "Senior staff from the office come to check staff were carrying out their duties."

We were told by staff that they felt 'generally' well supported and that they could contact the office at any time if they had a problem.

We were told by staff that they felt 'generally' well supported by the manager and senior staff and that they could contact the office at any time.

We saw that the provider undertook regular quality assurance checks, the most recent QA was dated March 2013 and demonstrated a high level of satisfaction with the service.

6 March 2013

During a routine inspection

We spoke to ten people who use the service and their family members. The people who use the service told us that their care needs were assessed and that they had a copy of their care plan in their homes. One person said, "someone from the office came round and did an assessment of what I needed to be done, they then sent a care plan to me" the "care plan was clear and showed what would be done and when". A family member of a person who used the service told us that the assessment was completed on their relative right from "the very start before anyone came to provide help".

People we spoke with were happy with the care and support they received. One person said, "the girls always asks me how I like my care to be given, and she's very kind and helpful".

People told us that their carers were mostly punctual and that they were reliable. One person told us, "our carers are reliable and punctual and if there is a problem they do notify us". They continued to say that told the Agency informed them if there were any changes or the carer was likely to be late.

13 March 2012

During a routine inspection

We spoke with people who use the service or their representative and all spoke positively about the service received.

We spoke to ten people who use the service, they all stated that "a person from the office had visited them at home before the carers provided care".

One person said that when they "came to visit me before the carers came in they asked loads of questions and appeared to recorded lots of information and asked them what support I felt I needed". "I then received a very detailed care plan, which reflected what had been agreed during the first meeting".

A family member of one person who uses the service said that the person "who visited us emphasised that the service was for them and it had to be what they want" and "if they felt thing needed to be changed or altered this was their choice"

There was a consensus amongst everyone who spoke to us "that the staff treated them or their family member with respect and consideration was given to their privacy and dignity at all times".