Archived: Boundary House Surgery

Updated 23 February 2018

Boundary House Surgery (Extended Hours Service) is based in Bracknell, Berkshire and provides an extended hours GP service to 15 member practices of the GP federation that makes up Bracknell and Ascot Clinical Commissioning Group. The service is provided by Berkshire Primary Care Ltd (BPC) and was commissioned in December 2015 to offer extended hours service for approximately 140,000 patients across the 15 federation practices in Bracknell and Ascot. At the time of this inspection the contract to run this service was in place until 31 March 2018.

All services are provided from:

Boundary House Surgery, Mount Lane, Bracknell, Berkshire, RG12 9PG.

Details of the service provided can be found on the provider website: www.berkshireprimarycare.co.uk

The service has core opening hours from 6.30pm to 8.30pm Monday to Friday and 8am to 2pm on Saturdays. The service offers 15 minute long pre-bookable appointments with GPs, practice nurses and health care assistants, which can be booked up to six weeks in advance.

Updated 23 February 2018

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Boundary House Surgery (Extended Hours Service) on 2 March 2017. The overall rating for the service was requires improvement. Specifically, we found the service to be good for providing safe, caring and responsive services and requires improvement for effective and well led services. The full comprehensive report on the March 2017 inspection can be found by selecting the ‘all reports’ link for Boundary House (Extended Hours Service) on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 24 January 2018 to confirm that the service had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 2 March 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the service is now rated as Good.

Our key findings were as follows:

• The service had instigated a system for tracking blank prescriptions.
• We saw calibration records for medical devices including in the GPs bags.
• Staff appraisals had been carried out and an appraisal programme was in place.
• Clinical audits had been undertaken to improve quality of care and patient outcomes.
• Governance processes had been improved to review, assess and monitor quality improvements and safety of services.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice