20 March 2015
During a routine inspection
This inspection took place on 20 March 2015 and was unannounced. At our previous inspection of this service on 12 February 2014 we found they were not meeting the legal requirement relating to supporting staff. At this inspection they had met the legal requirement relating to supporting staff through appraisals and supervision.
Candid Care provides personal care for over 40 older adults in the London borough of Havering.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Risks to people and the environment were assessed and reviewed as and when people’s condition changed. Staff were aware of the accident and incident reporting procedures. Incidents were reviewed to identify patterns and provide the right support to people.
People were supported to understand how to stay safe. Staff told us that they always left the alarm pendants within reach of people so they could call for help when needed. Staff demonstrated that they understood how to recognise abuse and how to help protect people from the risk of abuse. Safeguarding procedures had been followed to keep people safe as evidenced by the notifications we received and the outcomes after investigation by the local authority.
Recruitment procedures were effective ensuring only staff who were suitable worked with people who used the service. Staff were supported through induction, supervision and training.
Medicines were handled and administered appropriately by staff who had been trained and assessed as competent to administer medicines.
Staff understood the Mental Capacity Act 2005 and could describe instances were decisions were made in people’s best interests.
People told us staff were kind and treated them with dignity and respect. Care plans reflected people’s preferences on how they wanted their care to be delivered.
The registered manager and staff understood their roles well. The quality of care delivered was monitored monthly and any issues raised were dealt with immediately. People were aware of how to make a complaint and told us that the complaints process was within the care record.