17 March 2017
During a routine inspection
There was a registered manager in post at the time of our inspection, although they were in the process of de-registering. The provider had ensured that a manager remained at the service during the transition from one registered manager to another. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported by staff that knew how to recognise when people were at risk of harm and knew what action they should take to keep people safe.
People were assessed for their risks whilst gaining independence following discharge from mental health hospitals. People received their prescribed medicines as planned there was a programme in place for each person to increase their independence whilst maintaining their safety.
People were assessed before they received care to determine if the service could meet their needs. Staff worked closely with health professionals to implement their mental health plans.
There were enough staff to provide all the care that people required to continue their plans of care to increase their independence. People could be assured that appropriate recruitment practices were in place.
People were supported by staff that had an induction and a wide variety of training which reflected people’s varied conditions. People received care from staff that had the skills and knowledge to meet their needs. Staff were supported to carry out their roles through regular supervision from a clinical team.
The manager and staff were aware of their responsibilities under the MCA code of practice. Staff gained people’s consent before they entered their homes and before providing any care.
Staff had information about who to contact in an emergency. Staff were vigilant to people’s health and well-being and ensured people were referred promptly to their GP or other health professionals where they appeared to be unwell.
People received care from staff that were kind. People were listened to, their views were acknowledged and acted upon and care and support was delivered in the way that people chose and preferred.
People felt confident that they could raise their concerns or make complaints and they would be dealt with in a timely way.
The provider continued to develop the service through quality monitoring.