4 May 2017
During a routine inspection
140 Fort Dunlop provides personal care and support for people living in their own homes. At the time of our inspection there were two people using the service.
There were two registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This was the first inspection of this location since it was registered in December 2015.
People received a good quality service in which they had confidence. There were processes in place to monitor the quality of the service. People were asked to comment on the quality of service and people felt their views were listened to and acted upon.
People received a safe service because the provider had procedures in place to ensure that staff were trained and followed the procedures to ensure the risk of harm to people was reduced. The risk of harm to people receiving a service was assessed and managed appropriately; this ensured that people received care and support in a safe way. Where people received support from staff with taking prescribed medicines, this was done in a way that ensured the risk to people was minimised.
People received care and support from staff that were trained to be effective in their role. People’s rights were protected and they had choices in their daily lives. People were supported to maintain their diet and health needs where required. Staff were caring and people’s privacy, dignity independence and individuality was respected and promoted by staff.
People received care from staff that were suitably recruited, supported and in sufficient numbers to ensure people’s needs were met. This was because the provider had undertaken the relevant checks to ensure the staff they employed were suitable to work with people.
Whilst not everyone we spoke with felt that the provider was open and listened to their concerns. The evidence we found showed that other people, all staff and health care professionals were confident that the provider was open and receptive to comments and concerns and would take action to rectify any issue raised with them.