7 December 2012
During a routine inspection
We spoke with six people who had visited the practice and asked them about their experience of using the service. They all spoke positively about the quality of service they had received. One person told us, 'I couldn't think of anything the practice could do to improve.'
During our visit we looked at the procedures followed by staff for the assessment and treatment of patients. We looked at how medicine was managed and the procedures in place to keep people who used the service safe.
People described the practice as being welcoming and friendly. We asked people about the staff in the practice and if they could get an appointment when they wanted. People told us that they were able to get appointments at times that suited them and at short notice in an emergency. One person told us, 'I can't go to the surgery now, so they come out to see me. They are absolutely marvellous.'
We saw that the practice was clean and tidy. Processes were in place to ensure that equipment was safe and high levels of cleanliness maintained.
People told us they had never had cause to complain about the service they had received. People told us they were satisfied with the service and would recommend it to family and friends.