Archived: Choice Care 4 U Services Limited

We found that people care plan were comprehensive and staff had set instructions for delivering care tailored for individual person. This was confirmed from the people we spoke with and we found that care plan available at the people residence to be compatible with the one held at the agency. This ensured that people were receiving the appropriate care and treatment as contracted. We saw evidence of staff having entered relevant information and observation in people's record book that were followed up by the staff team.

We saw evidence of survey carried out by the agency and as well minutes of quarterly monitoring meeting from West Sussex Adults Services Commissioners. The outcomes were positive and there were no contentious issues to be addressed.

We found that the provider had a thorough recruitment procedure in place and staff were suitable and competent to carry out their duty.

We found that the provider had an effective system in place to deal with people's complaints and comments.

Staff working in the organisation spoke about the people they cared for with great respect. They told us how vulnerable people could be in their own homes and how important it was that they were kept safe and felt safe. They told us that they provided a very important service to people and they understood the responsibility involved. They told us how important it was to maintain the service at all times and that to do so they had to be very flexible. Staff told us that they worked as a team in order to cover absence and ensure there was no impact upon care provision.

We found that staff were well supported to undertake their roles and on going training was provided to support service requirements.

We found that monitoring was in place to ensure that any breakdown in service provision was detected and addressed very quickly. This meant that planned care would not be missed.