YourLife (Urmston)

Updated 27 February 2020

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team:

The service was inspected by one inspector.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own apartments.

The service had a manager registered with the Care Quality Commission (CQC). This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 24 hours' notice of the inspection. This was because the service is provided to people in their own homes and we wanted to be sure people were available to speak with us.

What we did before the inspection:

We reviewed information we had received about the service since the last inspection. We also sought feedback from partner agencies including the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.

Due to technical problems, the provider was not able to complete a Provider Information Return. This is information we require providers to send us to give some key information about the service, what the service does well and

improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection:

We spoke with three people who used the service and one visiting relative about their experience of the care provided. We spoke with the registered manager, area manager and three members of staff.

We reviewed a range of records. This included three care plans and records associated with the quality, safety and management of the service.

Updated 27 February 2020

About the service:

Yourlife (Urmston) is a domiciliary care service that provides personal care to people in their own homes. The service is based within a private assisted living housing development.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were three people receiving support.

People’s experience of using this service and what we found:

The service had appropriate systems and procedures in place which sought to protect people from abuse. People told us they felt safe. Accidents, incidents and untoward events were reported and recorded appropriately and in a timely way. Where support with medicines was part of an assessed need, these were managed safely; this included systems for ordering, storage, administration and disposal of medicines.

Before a person started using the service their needs were comprehensively assessed. The assessment included people's likes, dislikes, personal preferences and understanding people who were important. Staff received effective induction, training and supervision to ensure they were skilled and competent to carry out their roles. Feedback from people who used the service confirmed they felt staff were well trained. Staff told us they felt supported and were sufficiently trained to fulfil their roles.

The service benefited from an onsite bistro and dining area. A wide range of hot and cold meals, snacks and drinks were available for people to buy.

Support was provided to people around eating and drinking where this was part of an assessed care need. Staff were trained in food safety and were familiar with people's needs and preferences.

The housing development benefited from communal facilities that were well presented, spacious, with modern furnishings and fittings and decorated to a high standard. People had access to a communal garden and patio area.

We observed interactions between staff and people in communal areas and found these to be kind, caring and respectful. Staff working in the service were confident with difference. Equality and diversity training had been provided. Staff understood the importance of involving people in decisions about their care and people told us they were involved in discussions and plans about their ongoing care and support needs.

The service benefited from an experienced registered manager who was committed to providing high-quality, person-centred care. The registered manager led by example and staff clearly mirrored these values. This had a positive impact throughout all aspects of the service.

Systems and processes for audit, quality assurance and questioning of practice were operated effectively.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 03 July 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.