English Institute of Sport - Manchester

Updated 20 April 2020

We carried out this announced inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The English Institute of Sport (EIS) - Manchester is part of a wider organisation, The English Institute of Sport Limited provides centralised governance support, policies and procedures to all locations including EIS Manchester. EIS Manchester leads on support to Cycling, Taekwondo, Para Swim, Squash and Snow Sports athletes.

The service operates from Manchester Institute of Health and Performance, 299 Alan Turing Way, Manchester M11 3BS. The building is a purpose-built facility for elite athletes. EIS occupies space on the first floor, which is fully accessible and comprises of clinical rooms, physiotherapy and rehabilitation suites, an athletes lounge and office space. Staff also provide services from satellite locations such as The National Cycling Centre and they travel with athletes to international events such as The Olympics. The landlord is HCA International Limited, and they hold responsibility for the cleaning and maintenance of the premises and equipment.

EIS Manchester is open Monday (9am to 5pm), Tuesday (8.30am to 12noon), Thursday (8.30am to 2pm) and Friday (9am to 3pm). The service is delivered by three doctors and a team of physiotherapists. All doctors are registered with the General Medical Council (GMC) and they are all listed on the specialist register of sport and exercise medicine. They are supported by the operations manager and two part time administrators.

Updated 20 April 2020

We carried out an announced comprehensive inspection at The English Institute of Sport - Manchester on 9 March 2020 as part of our inspection programme.

The English Institute of Sport - Manchester is part of a wider organisation, The English Institute of Sport Limited who provides Sport Medicine and Sport Science to elite athletes who receive funding from UK Sport. The doctors provide routine consultations to do with both sports injury and illness to the athletes. The English Institute of Sport – Manchester currently provides care and treatment to approximately 229 athletes from a range of disciplines including Cycling, Taekwondo, Para Swim, Squash and Snow Sports.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of sports medicine only.

In addition, we received feedback from 17 patients. These were all very positive about the care and treatment received and thanked staff for the time taken to explain the procedure and aftercare.

Our key findings were:

• The service was offered on a private, fee paying basis only and was accessible to people who chose to use it.
• The service had developed materials for service users which explained the medical procedure and clearly outlined the recovery process.
• The service had systems in place to identify, investigate and learn from incidents relating to the safety of patients and staff members.
• There were systems, processes and practices in place to safeguard patients from abuse.
• Information for service users was comprehensive and accessible.
• Patient outcomes were evaluated, analysed and reviewed as part of quality improvement processes.
• Staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.
• The clinic shared relevant information with others such as the patient’s GP and when relevant safeguarding bodies.
• There was a clear leadership structure, with governance frameworks which supported the delivery of quality care.
• Communication between staff was effective and we saw that regular meetings took place.
• The service encouraged and valued feedback from service users via in-house surveys and the website.

The areas where the provider should make improvements are:

• Review the process for monitoring medicines within the service including those used offsite.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care