Brainerd Limited Domiciliary Care Service

Updated 7 December 2023

Brainerd Limited Domiciliary Care Service provides care and support to people living in their own homes. The service provides support to people who have a learning disability and or autism. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Not everyone who used the service received personal care. CQC only assesses where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of assessment, only 1 person was receiving support with personal care. Assessment activity started on 8 December 2023 and ended on 18 December 2023. We looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes. As part of the assessment, we spoke with 1 relative, the registered manager and 4 members of staff.

Updated 7 December 2023

Right Support: Model of Care and setting that maximises people’s choice, control and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Right Care: Care is person-centred and promotes people’s dignity, privacy and human rights. Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. A relative and staff told us that the person was at the centre of their care. Risks were identified and managed safely. The person had their own designated staff team who knew them extremely well. The person was supported to be as independent as possible and chose what they wanted to do on a daily basis. They were supported to have access to professionals when required, such as medical appointments or review meetings.