We carried out a review of the data available to us about Canford Manor Nursing Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Canford Manor Nursing Home, you can give feedback on this service.
We found the following examples of good practice.
¿ Visiting to the home is arranged through an appointment system.
¿ Temperature checks are carried out on all people visiting the home.
¿ All visitors to the home are required to complete a covid 19 health check questionnaire on their arrival at the home. This questionnaire is retained by the home for 28 days and details would be used to contact these visitors if an outbreak occurred in the home during the following 14 days of their visit.
¿ Virtual visits are arranged for families who are not able to visit their relative in the home by staff assisting people to use telephone and computer technology.
¿ A detailed contingency plan was available for staff to follow, which provided them with up to date guidance on covid 19.
¿ People admitted to the service are required to have been tested for covid 19 and then on admission isolate them self for 14 days in their own room.
¿ Comprehensive communication arrangements were in place to ensure staff were kept updated about covid 19 prevention measures and safety arrangements within the home.
¿ Communication systems with family members had been enhanced to help ensure they continued to have confidence in the service.
¿ Personal protective equipment (PPE) was available to staff and staff were using PPE throughout our inspection appropriately.
¿ The home had sufficient supplies of PPE to last for 4 weeks, arrangements were in place to monitor stock and re order supplies.
¿ Staff had received training in infection prevention and control and the registered manager carried out competency checks to ensure staff followed guidance.
¿ Systems were in place to test people living at the home monthly and staff testing was completed weekly.
¿ Changes had been made to the environment to enable the challenges of providing safe care during the pandemic to be met. For example, rooms had been adapted for staff putting on and taking off PPE and a corridor with single ensuite rooms would be used for people who tested positive for covid 19.
¿ Action plans were in place for winter pressures and a second wave of Covid 19 should the home be affected.
¿ Vulnerable staff were risk assessed and supported to manage any health conditions or to shield if required.
The inspection was conducted on 20 and 22 September 2017 and was unannounced. There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe living at the home. Staff knew how to identify, prevent and report abuse. They assessed and managed individual and environmental risks effectively.
There were enough staff to meet people’s needs in a timely way. Appropriate recruitment procedures were in place and pre-employment checks had been completed fully before staff started working with people.
Arrangements were in place for the safe management of medicines. People received their medicines at the right time and as prescribed.
People and relatives praised the standard of care delivered and the competence of staff. People’s dietary needs were met and they received appropriate support to eat and drink enough.
Staffed received regular training and felt supported in their role by managers. They followed legislation designed to protect people’s rights and freedom and supported people to access healthcare services when needed.
People were cared for with kindness and compassion. Staff knew people well and built positive relationships with them. They also supported people to maintain other relationships that were important to them.
Staff protected people’s privacy and dignity. They encouraged people to remain as independent as possible and involved them in planning the care and support they received.
People’s needs were met in a highly personalised way. Each person had a care plan that was centred on their individual needs and reviewed regularly. Staff empowered people to make choices and responded promptly when people’s needs changed.
People had access to a meaningful activities based on their individual interests. They knew how to make a complaint and a complaints procedure was in place.
People and their relatives felt the service was run well. There was a clear management structure in place. Staff were organised, motivated and worked well as a team. They enjoyed working at the home and told us they felt valued and appreciated by the provider and the registered manager.
A quality assurance process was in place to assess and monitor the service. People described an open culture where visitors were welcomed at any time. Staff enjoyed positive working relationships with external professions and the provider notified CQC of all significant events.