15 November 2012
During a routine inspection
Patients told us they were given various information about their treatment and understood the care and treatment choices available to them. Some of the patients we spoke to had been at the practice for many years. Everyone stated they were always consulted and they gave full consent about their treatment and check ups. They were all positive about their experiences about the service.
Long standing members of staff showed great stability in the staff team offering good continuity to patients.
The service had carried out a recent patient survey in October 2012. Overall positive comments had been made including 'Happy, friendly, always polite and helpful with care and attention.' The service provided ways for patients to express their views and comments and this helped to inform the provider to review the practice facilities.