Archived: Brooks Care and Nursing Services

We found that staff had been well trained and saw that they had a good understanding of people's individual needs. People were treated respectfully, their individuality and diversity understood.

We spoke with people who used the service and their relatives; they told us that they were happy with the level of care received from Brooks Care and Nursing Services Limited. One person told us, "The carers are excellent." Another person told us, "The carers are great, they are friendly and flexible with times when we need them to be."

We found the provider worked closely with other professionals to ensure people who used the service received their planned care and treatment.

We saw that staff were trained appropriately in medication and people were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

We found staff to have appropriate training to enable them to have the skills to carry out their job role in a safe and effective way.