4 October 2013
During a routine inspection
We looked at care plans for four people and visited these people in their homes. We also spoke with three people by telephone. All the people we spoke with told us how good the service was. One person said the care provided was "excellent" and that the "carers make you feel safe". Another person said they "would always recommend them" and that the carers were "very reliable".
We also spoke with three staff members about their experience of providing care at the agency. One staff member said that the staff were "well trained and ethical" and that they were "able to develop good working relationships with the people who used the service".
We found that before people received any care or treatment, they were asked for their consent and the provider acted in accordance with their wishes.
We found that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.
There were effective recruitment and selection processes in place and appropriate checks were undertaken before staff began work.
The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.
People were made aware of the complaints system and this was provided in a format that met their needs.