28 March 2023
During an inspection looking at part of the service
Hatherleigh Care Village is located in the village of Hatherleigh near Okehampton in Devon. It is registered to provide nursing or personal care for up to 53 people. The service is provided over 3 floors and provides care, treatment and support for people living with dementia and those who have nursing needs. At the time of our inspection, there were 52 people living at the service.
Peoples’ experience of using this service and what we found
People told us they felt safe with staff and we made observations to support this. We identified that whilst people received their medicines as prescribed, some areas of improvement could be made.
Risks of abuse to people were minimised because the service had safeguarding systems and processes. Staff understood safeguarding reporting processes and were confident appropriate action would be taken.
There were effective systems to ensure the environment was safely maintained. Health and safety checks, together with effective checks of the environment were completed. There was sufficient staff on duty. The provider was taking action to address current sickness levels. Staff were recruited safely to the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were systems in place that ensured people who were deprived of their liberty were done so with the appropriate legal authority. Where people who were assessed as lacking capacity and had decisions made in their best interest, accurate records were maintained.
Staff treated people with dignity and respect and were caring. People told us staff at the service were caring and we received positive feedback. One person we spoke with commented, “I think the staff are kind and accommodating.” Another comment we received was, “They are caring and are good fun.”
People and their relatives were positive about the quality of care people received. The feedback about the service leadership was positive. There was an extensive range of quality monitoring and governance systems embedded in the service. These were both clinical and non-clinical and were at both service and provider level. This meant the risks of poor care being received were reduced.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update:
The last rating for this service was Good (published 20 August 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The overall rating for the service has remained Good based on the findings of this inspection.
Follow Up:
We will continue to monitor information we receive about the service, which will help inform when we next inspect.