Background to this inspection
Updated
17 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 21 December 2020 and was announced.
Updated
17 April 2021
About the service: Edenmore is a nursing home registered to provide care and treatment for a maximum of 47 people. Most are living with dementia. The home is divided into two separate units which the service calls 'houses' by the name of Lundy and Torrs. The provider has developed and implemented their care model based on the household model of care pioneered in the USA by LaVrene Norton, Action Pact and Steve Shields. At the time of our visit 43 people were staying at the home. They consisted of 25 people having their nursing needs met by the nurses at the service and 18 people whose nursing needs were met by the local health authority community nursing team.
People’s experience of using this service:
People were not all able to fully verbalise their views therefore they were not able to tell us verbally about their experience of living there. Therefore, we observed the interactions between people and the staff supporting them. Staff engaged with people with kindness and compassion and shared warm interactions.
People lived in a service that kept them safe. Staff had been recruited safely and had received training on how to recognise and report abuse. People were supported to take their medicines safely. Audits and checks were carried out, so any problem could be identified and rectified.
Staff promoted people’s dignity and privacy. Staff understood their responsibilities to protect people from abuse and discrimination. They knew to report any concerns and ensure action was taken.
People were supported to lead a healthy lifestyle and have access to healthcare services. Staff recognised any deterioration in people's health, sought professional advice appropriately and followed it.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The provider recognised the importance of social activities. People were encouraged to engage in meaningful activity to aid both their physical and emotional well-being.
People knew how to make a complaint if necessary. They said if they had a concern or complaint they would feel happy to raise it with the management team.
The manager and staff were very committed to ensuring people experienced end of life care in an individualised and dignified way.
A system of audits and monitoring carried out by the provider helped ensure any gaps in practice or required improvements were identified. Audits were used to continually review and improve the service.
Rating at last inspection: Good (report was published January 2017)
Why we inspected: This was a scheduled comprehensive inspection.
Follow up: We will continue to monitor the service to ensure that people continue to receive safe, compassionate, high quality care.
The service met the characteristics for a rating of "good" in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was "good". For more details, please see the full report which is on the CQC website at www.cqc.org.uk