Updated 20 March 2024
Date of assessment: Wednesday 3 April 2024 to 23 April 2024. Woodingdean Medical Practice provides general medical services to approximately 8,900 patients from its surgery in Woodingdean, near Brighton, East Sussex. We undertook an announced targeted assessment of the responsive key question. This assessment focused on the Equity in Access quality statement. The assessment included a request for patient views via our Give Feedback on Care form on our website, a request for information from the practice, a staff questionnaire, and an interview with practice leaders. We did not undertake a site visit. During our assessment we found that people could not always access care, treatment, and support when they needed to and in a way that worked for them. We also found that the practice had not consistently sought or acted on feedback from people who used the service. Our concerns resulted in a breach of regulation 17 Good Governance. We have asked the provider for an action plan in response to the concerns found at this assessment. It was noted that during the assessment the practice implemented changes to the appointment system and commenced work with the local Healthwatch organisation on patient engagement. However, our assessments and scores depend on evidence of impact and must reflect the lived experience that people were reporting at the time of assessment.