Reign Supreme Care Services Ltd

Updated 6 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 24 November 2023 and ended on 27 November 2023. We visited the location’s office on 24 November 2023. .

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority commissioners and health professionals.. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We were not able to speak with people who used the service about their experience of the care provided but did speak with 1 relative. We spoke with 1 care staff and the registered manager who was also the nominated individual.

The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included 2 people’s care records. We looked at 2 staff files in relation to their recruitment and supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

Updated 6 December 2023

Reign Supreme Care Services Ltd is a domiciliary care agency supporting people with their personal care needs. At the time of inspection only 1 person was using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The service was well-led.

The registered manager had full oversight of the service and undertook audits, quality assurance and ensured staff were trained, monitored and recruited safely. Lessons were learned when things went wrong.

Information of how to reduce risks to people's safety were included in people's care plans. Care plans reflected people’s individual needs and reviewed with people and relatives to ensure they remained involved in their care.

People received person centred care according to their wishes and preferences. Care calls were consistently provided at the times they had been arranged for.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback we received coupled with the processes and policies in place confirmed safe care was provided and people were protected against abuse, neglect and discrimination.

Medicines and infection control procedures were robust

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 14 May 2019)

Why we inspected

We undertook a focused inspection to review the key questions of safe and well-led and well-led only.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Reign Supreme Care Services Ltd on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.