30 January 2013
During a routine inspection
Written copies of treatment plans were given to people if the had complex treatment and follow up appointments were made as appropriate. People told us that they were "satisfied" with the quality of the care they received. One person told us that they were "always clear" about what treatment was to be carried out and another described staff as "skilful and efficient".
The environment was clean and tidy on the day of the inspection and people who use the service told us that the practice was always clean. Instruments were appropriately decontaminated and stored safely.
Staff had undertaken training including infection control and basic life support. Dental nurses worked under the supervision of dentists and were appraised on their performance every six months.
The provider last completed a satisfaction survey three to four years ago. The survey questionnaire was recently revamped and was currently being distributed to people who use the service. Clinical audits were carried out, for example on x-rays.