- Homecare service
3HA Care Services
Report from 21 August 2024 assessment
Contents
Ratings
Our view of the service
3HA is a domiciliary care agency, and at the time of our assessment, they were supporting approximately 183 people with a regulated activity of personal care. The assessment took place from 1 October 2024 to 15 October 2024. An announced site visit to the service was carried out on 7 October 2024. The assessment was completed to follow up on the breaches of the regulations from the last inspection (published 27 August 2023). The service was rated as requires improvement. We found the registered manager had made significant improvements to the oversight and management of the service, safe care and treatment for people using the service and the recruitment of staff. The service was no longer in breach of the regulations and the rating at this assessment was good based on the review of the quality statements in the key questions we looked at. We expect health and social care providers to guarantee people with a learning disability and autistic people the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic. The service met this guidance. Staff had received training and demonstrated an understanding of their responsibilities to support people to manage risks and live their lives as they chose.
People's experience of this service
People and relatives were very positive about the staff and the management of the service. People were pleased with the care they received. They had consistent staff who they were familiar with and who knew their needs and respected their preferences. They felt listened to when voicing their views and any concerns were picked up and dealt with by the management team.