We carried out a review of the data available to us about Bright Almond Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bright Almond Care Ltd, you can give feedback on this service.
Bright Almond Card Ltd is a domiciliary care agency providing personal care and support to people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were four people using the service.
People’s experience of using this service and what we found
Systems and processes were in place to support people’s safety. People’s needs, including their safety were assessed and monitored. Staff recruitment practices needed to be improved. There were sufficient staff to meet people’s needs and people and family members spoke of the reliability of the service. People received the support they required with their medicines. Staff worked consistent with the providers policy and procedure for infection prevention and control and followed government guidance related to COVID-19.
People’s needs were assessed and kept under review and reflected all aspects of people’s care. People, and family members contributed to the assessment process. People’s health care needs were documented. Staff had the required experience, knowledge and training to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff spoke of the support they received from the registered manager, which included formal meetings, and spot checks to ensure they were working consistent with people’s care plans and applied the knowledge they had gained through training.
People spoke of the kind and caring approach of staff, and the supportive relationships that had developed through having a small team of staff caring for them. People told us they were involved in decisions about their care, and that their views were respected by staff. People were involved in the development and reviewing of their care and support.
People spoke positively of the service and told us they would recommend it to others. People had regular contact with the registered manager, which included meetings to seek their views about the quality of care. The registered manager had planned improvements, which included moving from paper-based records to an electronic monitoring and record system.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was previously inspected (published on 16 August 2017). A quality rating was not awarded as the service supported one person for a short period of time, which meant there was insufficient evidence to make a judgement as to the quality of care at that time.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
Staff recruitment checks were in place to protect people from receiving personal care from unsuitable staff.
The person using the service and their representative told us they thought the service ensured that safe personal care had been provided. Staff had been trained in safeguarding (protecting people from abuse) and staff understood their responsibilities in this area. They told us that medicines had been prompted and supplied safely and on time, to promote their health needs.
Risk assessments were not consistently in place to protect the person from risks to their health and welfare.
Staff had, in the main, received training to ensure they had the skills and knowledge to be able to meet people's needs.
Staff members spoken with had understood their responsibilities under the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) to ensure the person had effective choices about how they lived their lives.
The person using the service and their representative told us told us that staff were friendly, kind, positive and caring. They told us that they fully determined decisions about how and what personal care was needed to meet their needs.
The care plan reflected the person's individual needs to ensure they could be met, and there was information available on their preferences to ensure staff were aware of how to provide a fully individual service.
The person using the service and their representative told us they had informed staff or management if they had any concerns and these had been properly followed up.
The person and their representative were satisfied with how the service was run. Staff said they had been fully supported by the registered manager to carry out their work.
The registered manager carried out audits in order to check that the service was fully meeting the person’s needs and to ensure a quality service was provided.