PNP Care Home

Updated 10 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 19 November 2020 and was unannounced.

Updated 10 December 2020

About the service

PNP Care Home provides personal care to 14 people aged 65 and over at the time of our inspection. The service can support up to 19 people. PNP Care Home provides accommodation spread over three floors with lift access and all bedrooms offer en suite facilities. There are three lounges and a dining area for people’s choice and comfort. PNP Care Home will be referred to as PNP within this report.

People’s experience of using this service and what we found

People and relatives confirmed they felt safe. One person told us, “The staff are very good at making sure we’re all safe.” The management team completed risk assessments to guide staff to retain people’s safety. Staff were able to describe good practice in preventing harm or unsafe care.

Staff concentrated on one person at-a-time to administer medicines safely, explained what they were doing and provided a drink. They signed records afterwards to demonstrate people received their medication on time.

The registered manager maintained a sufficient workforce to meet people’s needs in a timely way. A relative commented, “Yes, I think they have enough staff on duty.” Staff said they had good levels of training to enable them to be confident in the delivery of care.

Staff had training to underpin their skills in safe food handling and assisting individuals with their nutritional support. People and relatives told us meals were of a good standard and they had menu options to choose from.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported each person to make their day-to-day decisions.

People and relatives told us staff were very caring and they felt happy at PNP. One person stated, “They look after me, the staff are good.” The management team had good processes to ensure care delivery was responsive to people’s requirements.

The registered manager was keen to engage with staff, people and visitors to improve the quality of care. They developed an open culture at PNP and encouraged people and their relatives to be involved in improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 31 July 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.