Sherwood

Updated 8 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 25 March 2021 and was announced.

Updated 8 April 2021

We carried out an unannounced inspection of Sherwood on 20 and 21 November March 2018.

The service is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided and we looked at both during this inspection.

Sherwood provides accommodation and personal care for up to six older people. Nursing care is not provided. At the time of our inspection six people were living at the home.

At the last inspection in August 2016, the service was rated Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

We saw evidence that staff had been recruited safely and the staff we spoke with were aware of how to safeguard adults at risk of abuse. There were safe processes in place for the management of people’s medicines.

People living at the service told us they were happy with staffing levels and they received support from staff when they needed it.

People liked the staff who supported them and felt that staff were kind and respectful. They told us staff respected their right to privacy and dignity and encouraged them to be independent. We observed this during the inspection.

Records showed that staff received an effective induction and appropriate training which was updated regularly. People felt that staff had the knowledge and skills to meet their needs.

People received appropriate support with eating, drinking and their healthcare needs. Appropriate referrals were made to community health and social care professionals, to ensure that people’s needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way; the policies and systems at the service supported this practice.

People told us that they were treated as individuals and received care that reflected their needs, risks and preferences.

Staff communicated effectively with people. They supported people sensitively and did not rush them when providing care.

People told us they took part in a variety of activities in the home. Most people were happy with the activities available. However, one person told us they felt bored at times and would like a wider variety of activities. The registered manager told us she would address this with the person and make the necessary improvements.

The service had a registered manager in post. Relatives and staff were happy with how the service was being managed. They found the staff and registered manager approachable. They told us any concerns were resolved quickly. No-one we spoke with had made a complaint.

A variety of audits of quality and safety were completed by the registered manager and senior staff regularly. We found the audits completed were effective in ensuring that appropriate levels of quality and safety were maintained at the service. The provider visited the service regularly and had oversight of the audits completed.

The registered manager regularly sought feedback from people living at the home and their relatives through meetings and satisfaction surveys. A high level of satisfaction had been expressed by people living at the home, about all aspects of the care and support provided.

Further information is in the detailed findings below.