Background to this inspection
Updated
6 May 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was conducted by one inspector.
Service and service type
Bloomfield Road Care Home is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced. The inspection site visit took place on 27 February 2020.
What we did before the inspection
Before the inspection we reviewed the Provider Information Return (PIR) the registered manager had sent to us. This is information we require providers to send us at least annually to give some key information about the service, what the service does well and improvements they plan to make. We reviewed other information such as notifications we held about the service and the provider. A notification is information about important events the provider is required to send to us by law. We received feedback from a member of the local authority commissioning team.
During the inspection we spoke with three people using the service, a care coordinator, the registered manager, operations manager and operations director. We reviewed three people’s care records and medicine administration records for four people. We reviewed three staff member’s recruitment, training and supervision records. We also checked records relating to the management of the service including quality audits and health and safety management records.
After the inspection, we received feedback from one relative; and we spoke with the home manager and three support workers.
Updated
6 May 2020
About the service
Bloomfield Road is a residential care home that provides accommodation and personal care support for up to five adults with mental health needs. At the time of our inspection five people were using the service.
People’s experience of using this service and what we found:
The service took an active role in supporting people re-establish and build relationships which mattered to them. People received support to achieve positive outcomes and maintain their mental wellbeing and move onto independent living. People were supported to achieve their goals and gain control of their lives. The service met people’s communication needs.
People were safe at the service. There were systems and processes to safeguarding people from abuse; and staff knew the procedures to follow to report any concerns of abuse. People’s needs were met by enough numbers of staff who had undergone safe recruitment checks. Risks to people were managed effectively to reduce harm. Medicines were administered and managed safely, and records were maintained. The environment was well maintained, and clean. Staff followed good infection control procedures. There were systems in place to learn lessons when things go wrong.
People’s care needs were assessed in line with recommended guidance, and their support planned and delivered in a personalised way. Care plans were developed with the involvement of people and relevant professionals. Regular reviews took place to ensure support delivered to people met their needs. People’s nutritional and dietary needs were met. People received support to maintain good health; and staff worked effectively with health and social care professionals.
Staff were trained, supervised and had the skills and knowledge to meet the needs of people they supported. There were suitable facilities available for people to use. Staff supported people to express their views. People were encouraged to follow their interests, develop daily living skills and encouraged to be as independent as possible.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff understood their responsibility under the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.
People knew how to make a complaint if they were unhappy with the service. The views of people, relatives, staff and professionals were sought and used to develop the service. The quality of the service was regularly assessed and monitored to drive improvements. The service worked in partnership with external organisations to develop and improve the service.
You can read the report from our last comprehensive inspection on our website at www.cqc.org.uk.
Rating at last inspection and update:
The last rating for this service was Good (published 22 September 2017). At this inspection the service remained Good overall.
Why we inspected: This was a planned inspection based on the previous rating of the service.
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.