We carried out a review of the data available to us about Housing 21 - Dairy View on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Housing 21 - Dairy View, you can give feedback on this service.
Housing 21 - Dairy View is a domiciliary care service and extra care housing providing care to people in their own homes. People using the service lived in their own flats within one large purpose-built building over four floors. The service had communal lounge and cafe areas downstairs, a shared main access and a lift to access the upper floors. The service was supporting 17 people at the time of the inspection. 45 people in total were living in the building.
People’s experience of using this service and what we found
People told us they felt safe with the staff who supported them and had no concerns. Risks to people’s personal safety had been assessed and plans were in place to minimise these risks.
People told us there were sufficient staff to meet their needs and safe recruitment practices had been followed.
The service was clean and tidy. There was good availability of Personal Protective Equipment and information on correct infection control measures was displayed.
People, their relatives and staff spoke positively about the supportive management team and said they were approachable and available when needed.
Quality assurance systems were in place to monitor the quality of service being delivered and the running of the service. People had the opportunity to provide feedback on the service they received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 24 February 2020).
Why we inspected
We received concerns in relation to the management of a COVID-19 outbreak and the infection control measures followed. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has not changed and remains Good. This is based on the findings at this inspection. We found no evidence during this inspection that people were at risk of harm from this concern.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Housing 21 – Dairy View on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Housing 21 - Dairy View is a domiciliary care service and extra care housing providing care to people in their own homes. People using the service lived in their own flats within one large purpose built building. The service had communal lounge and cafe areas downstairs, a shared main access and a lift to access the upper two floors. The service was supporting 24 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Risks to people’s safety and well being were assessed, recorded and reviewed regularly. Staff understood how to keep people safe and what to do if they suspected any form of abuse.
People were supported by sufficient numbers of suitably trained staff who received regular checks of their competency and quality of care. Staff had been recruited safely and told us they were well supported by the management team.
People’s care and support plans contained their health and social care needs and detailed how staff were to meet those needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were being supported by kind and caring staff. People told us they were very happy with the care they received, they had consistent support staff and developed positive relationships with them.
People were supported to maintain interests and to access their local community.
The service was well led by a management team with good leadership skills, who worked well together. The management team conducted regular monitoring and quality checks and had good oversight of the service being provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 07 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Dairy View is a domiciliary care service and extra care housing providing care to people in their own homes in and around Swindon. At the time of the inspection the service was supporting 33 people.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who were supported by the service felt safe. Staff had a clear understanding on how to safeguard people and protect their health and well-being. People received their medicines as prescribed.
There were enough suitably qualified and experienced staff to meet people's needs. The service had robust recruitment procedures and conducted background checks to ensure staff were suitable for their roles.
People had a range of individualised risk assessments in place to keep them safe and to help them maintain their independence. Where risks to people had been identified, risk assessments were in place and action had been taken to manage the risks. Staff were aware of people’s needs and followed guidance to keep them safe.
Staff received adequate training and support to carry out their roles effectively. People felt supported by competent staff that benefitted from regular supervision (one to one meetings with their line manager) and team meetings to help them meet the needs of the people they cared for.
The registered manager and staff had a good understanding of the Mental Capacity Act (MCA) 2005 and applied its principles in their work. Where people were thought to lack capacity to make certain decisions, assessments had been completed in line with the principles of MCA.
People’s nutritional needs were met. People were given choices and were supported to have their meals when they needed them. Staff treated people with kindness, compassion and respect and promoted people’s independence and right to privacy. People received care that was personalised to meet their needs.
People were supported to maintain their health and were referred for specialist advice as required. Staff knew how to support people during end of life care.
Staff knew the people they cared for and what was important to them. Staff supported and encouraged people to engage with a variety of social activities of their choice in the community.
The service looked for ways to continually improve the quality of the service. Feedback was sought from people and their relatives and used to improve the care. People knew how to make a complaint and complaints were managed in accordance with the provider’s complaints policy.
Leadership within the service was open and transparent and promoted strong organisational values. This resulted in a caring culture that put people using the service at the centre. People, their relatives and staff were complimentary about the management team and how the service was run.
The registered manager informed us of all notifiable incidents. The registered manager had a clear plan to develop and further improve the service. Staff spoke positively about the management support and leadership they received from the management team.